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Customer Care Specialist
| Location: | Foothills Industrial Park S.E., Calgary, Alberta, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 11th Aug 2009 |
| Closing Date: | 14th Aug 2009 |
| Posted By: | McKesson Canada Pharmaceutical |
| Details: | |
| Customer Care Specialist Position Summary Customer Care Specialists provide courteous, quality service to our business customers, retail pharmacies located throughout western Canada. As a Customer Care Specialist, you are the first point of contact for our customers and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting our customers with their product orders, answering their questions and providing prompt resolution to any potential concerns. McKesson Canada provides a supportive team environment that embraces continuous learning and we recognize our people’s need to balance their career goals with their life goals. We support your busy lifestyle by providing steady, pre-scheduled shifts with regular breaks and two consecutive days off per week. We provide secured parking on-site and a comprehensive health plan. We also have a pension plan. stock purchase plan and incentive plan available. For more information on the rewards of working for McKesson Canada, please visit our website. If you value providing exceptional customer service, have an interest in the growing health industry, enjoy working in a dynamic, supportive environment with energetic people and possess the following skills and attributes, we want to hear from you! Position Requirements Technical Knowledge & Experience: •A minimum of one year of customer service experience - call centre experience is a definite asset •Exceptional telephone etiquette coupled with active listening skills •Fluent in the English language –oral and written •Ability to present a professional, enthusiastic attitude through effective communication to promote a positive impression of the company to both customers and other employees •Proficient computer navigation and keyboarding skills (minimum of 40 w.p.m.) - applicants may be required to complete and pass a data entry test to determine typing speed and accuracy •Experience with Lotus Notes and IBM’s AS/400 is an asset but we will train the right candidate •Vehicle is an asset as bus schedule is not frequent in area- assigned parking available •Must be available to attend two weeks of paid training Monday-Friday from 8 a.m. to 4 p.m. Interpersonal Skills & Abilities: •Excellent interpersonal and communication skills with clients and colleagues •Demonstrated ability to represent the company in a professional manner •Ability to solve problems and resolve customer concerns in a timely manner •Sound decision-making skills and ability to prioritize a multitude of tasks •Demonstrated reliability in punctuality and attendance Hours of Work: •Full- time applicants will be scheduled from Sunday-Thursday 2-10 for afternoon shifts •Part time applicants will be scheduled from Monday- Friday from 10-3 for afternoon shifts •No rotating shifts- Fridays and Saturdays or Saturdays and Sundays off every week! | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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